Giovanni M. Costa

Operational Excellence and Business Development

Transforming hospitality businesses into

successful ventures

+ £55m


+ 3.5m


+ 40




How my people skills will support your

Operators to thrive

Reduce absentism and drive retention with a motivational program that support and align management teams

Drive accountability and inspire through coaching, enabling managers to shape a diverse and inclusive culture and build high-performing and loyal teams.

Boost eficiency and productivity by leveraging flexible leadership and change management

Enable teams to function better and overcome challenges with creativity and pride by tactically onboarding change to refresh ways of working and influencing collaboration.

Coaching, Mentoring and Empowerment

Sharing knowledge and transferring skills to nurture the talents that will translate your strategy into a profitable future.

  • Influential communication
  • Behavioral change
  • Constructive feedback
  • Difficult conversations
  • Problem solving
  • Conflict resolution
  • Learning & work styles
  • Facilitating Meetings
  • Time management
  • Project management
  • Event management
  • Delegate and empower
  • Navigating management teams from competence to performance excellence

  • Wellbeing Agenda

  • Reward & Recognition

  • Gap Assessment

  • The Root Causes

  • Development of Capabilities

  • Mental Health

  • Performance Management

  • Employee relations

"Where there's a will, there's a way"

Let's amplify the power of kindness and make the world a better place, for everyone. One challenge at a time, together.